Returns & Exchanges
We ensure every Boishakhi Umbrella product meets our highest standards of durability.
You may cancel your order within 30 days of receiving your patio, garden, or personal umbrella. We aim for a vibrant experience, ensuring your weather protection is always reliable.
To initiate a return, simply provide a clear statement regarding your order to our online support team.
Email: help@bo.com
Refunds are processed within 30 days of receipt. We use your original payment method, ensuring a trustworthy transaction without fees. We stand by our commitment to high-end service for all our global customers.
Conditions for returns:
For eligibility, please ensure that the following criteria are met:
Purchased in the last 30 days
In original packaging
The following items cannot be returned:
Custom branding or personalized umbrellas.
Items damaged by improper commercial use.
Umbrellas unsealed or used outdoors.
Products mixed inseparably after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of shipping. Please send goods to our primary distribution hub in South Asia.
Dhaka, Bangladesh
We cannot be responsible for goods lost in transit. We recommend an insured, trackable service. Refunds require actual receipt of the goods or valid proof of return delivery to our headquarters.
Gifts:
If marked as a gift, you will receive a store credit for the value of your return. Once the product is received, a digital gift certificate will be emailed to you for future use on our catalog.
If not marked as a gift, or if the giver had the order shipped to themselves first, we will issue the refund directly to the original gift giver.
Contact Us
For questions on our Returns Policy, contact us at help@boishakhi.com